FOR IMMEDIATE RELEASE
LAS VEGAS, UNITED STATES – June 19, 2026 — Customer Contact Week (CCW) Las Vegas, the flagship gathering for customer experience and contact center professionals, is gearing up to convene on June 22, 2026, in Las Vegas, NV. For over two decades, this event has served as a critical forum for industry leaders to dissect strategies and technologies that define customer engagement and operational efficiency.
Thousands of senior executives, decision-makers, and innovators are set to converge, exploring a comprehensive agenda that includes keynote presentations, interactive workshops, and an expansive expo floor. The event will showcase advancements in artificial intelligence, automation, cloud technology, and workforce optimization, all aimed at shaping the future of customer service.
Driving Customer Engagement: Technology & Strategy
Attendees will navigate dedicated zones focused on Customer Experience (CX) Technology & Solutions. This area will feature platforms for Customer Relationship Management (CRM), Voice of the Customer (VoC) insights, customer journey mapping, and personalization engines. Solutions leveraging AI-driven analytics, machine learning for predictive insights, and omnichannel integration will be prominent, alongside customer data platforms (CDPs) and loyalty program solutions.
Optimizing Operations: Contact Center & Workforce Dynamics
Another key sector will address Contact Center Operations & Workforce Optimization. This segment will highlight Workforce Management (WFM) software, Quality Management (QM) systems, and platforms designed for agent training and engagement. Cloud-based Contact Center as a Service (CCaaS), intelligent routing, speech analytics, and gamification tools for agent motivation are expected to draw significant attention. Unified communications, call recording solutions, virtual assistants, and knowledge management systems will also be on display.
The event draws a concentrated audience of Chief Customer Officers, VPs of Customer Experience, Directors of Contact Centers, and Operations Managers. These professionals seek actionable strategies and networking opportunities to enhance customer satisfaction and operational efficiency. CCW Las Vegas is known for its high-level forums, including visionary keynote speeches and interactive workshops. Deep-dive sessions will explore emerging trends like Generative AI, automation, and personalized customer journeys, with dedicated tracks covering digital transformation, employee experience, and data analytics.
For international exhibitors, CCW Las Vegas offers a direct conduit to decision-makers and budget holders within the customer contact industry. It provides a platform for lead generation, brand visibility, and market penetration, fostering strategic partnerships and competitive intelligence. Professional buyers will access a marketplace of technologies and services, enabling them to evaluate solutions, benchmark practices, and gain insights into future industry trends.
Further details and registration information are available at www.customercontactweek.com/ccw-lasvegas/.
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About Customer Contact Week - CCW
Customer Contact Week (CCW) is recognized as the world's largest customer contact event series, with its Las Vegas edition serving as a flagship gathering. For over two decades, CCW has provided a critical platform for industry leaders to explore strategies, technologies, and best practices, fostering networking and business growth within the global customer contact ecosystem.